Archives Tag: Customer Service

BUSINESS

Why “The Customer Is Always Right” Is A Myth

April 19, 2022

When American retail magnate Harry Selfridge came up with the famous line “the customer is always right” in 1909, he was probably doing so in order to encourage a dismantling of the customer service approach that predominated at that time. Afterall, it was the era in which “let the customer beware” was a more commonplace … Continue reading Why “The Customer Is Always Right” Is A Myth

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Did You Know?

Customer Service Contacts for Nigerian Banks

April 19, 2022

Most times when we run into issues with our bank accounts, our first response is usually to take a ride to the bank and lodge a complaint, and that can be quite inconvenient. So, in lieu of the customer service week, we provide you the contacts of all Nigerian banks to help you get remote … Continue reading Customer Service Contacts for Nigerian Banks

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Entertainment

Technology and Customer Service in the Entertainment Industry

April 19, 2022

A huge part of customer service lies on customer relationship. Rewind… to ten years ago, when fans couldn’t even dream of being able to communicate and interact with their favorite stars; when reviews were very limited to the OAPs on the radio or writers in newspapers; when no one could air their view and seek … Continue reading Technology and Customer Service in the Entertainment Industry

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BUSINESS

Ambiance and Customer Service

April 19, 2022

The quest for experience has put ambiance in the front burner of excellent service delivery in the world. People tend to pay for experience and not for service any longer. A friend of mine would always want to buy from a particular place in Abuja, while I would opt for a different place within the … Continue reading Ambiance and Customer Service

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BUSINESS

2017: A Deliberate Service Delivery Year

April 19, 2022

Extraordinary customer service is what sets a business apart from its competitors. This statement applies to all kinds of businesses- large, small, retail, wholesale, and service or product based. Having gone through the 2016 customer expenditure pattern and the current economic challenges Nigeria faces including a marked reduction in impulsive customer spending as against informed and deliberate … Continue reading 2017: A Deliberate Service Delivery Year

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Awards

Smile, DHL, Diamond Bank and Others Win the 2016 Nigeria Customer Service Awards

April 19, 2022

The 2016 Nigerian Customer Service Awards and customer experience management conference supported by Bank of Industry (BOI) and AFP Furniture (Julius Berger) held during the 2016 International Customer Service Week at the Civic Centre, Lagos, Nigeria. Top brands were at the Civic Centre on October 5th, 2016 to witness the unveiling of the winners and … Continue reading Smile, DHL, Diamond Bank and Others Win the 2016 Nigeria Customer Service Awards

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Events

The 2016 Global Customer Service Week

April 19, 2022

The 2016 Global Customer Service Week is here, and has taken a new positive dimension in Nigeria. It promises to be an educative week for all customer service-inclined companies and individuals with its first ever Customer Experience Management Conference scheduled for October 5th and 6th 2016, at the Civic Centre, Lagos. With the Theme: ‘Responsive … Continue reading The 2016 Global Customer Service Week

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BUSINESS

Top Five Ways To Get Customer Feedback

April 19, 2022

Your business won’t survive without customers. So it’s important to know what they think of it. If they’re happy with what your firm does, they will stick with it. But if they aren’t, you risk losing them to competitors. To get the feedback you need from your clients, you can use any or all of … Continue reading Top Five Ways To Get Customer Feedback

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BUSINESS

Improving Customer Retention

April 19, 2022

Businesses generally put a lot of effort into building their customer base. From billboards to radio jingles, a tremendous amount of resources continues to get poured into enticing more people to buy goods and services. However, attracting customers is one thing; keeping them is an altogether different kettle of fish. Today’s business environment is, for … Continue reading Improving Customer Retention

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Sales

You are a Product!

April 19, 2022

In the course of my professional career of two decades, I have mentored and reached out to over two million people. I have also had the privilege to share inspiring nuggets in the areas of Sales, Selling and Salesmanship, Customer Service, Leadership and Success Psychology. I achieved this through one-on-one coaching, open training sessions, public … Continue reading You are a Product!

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Website Review

Website Review: ReportAm

April 19, 2022

ReportAm is a website which specialises in creating a platform for customers to report their customer care experiences, whether good or bad. It also gives companies the opportunity to resolve these reports and solve the problems raised. The first thing you notice about the website is how much it reminds you of Guaranty Trust Bank … Continue reading Website Review: ReportAm

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Food

Review: The Kitchen

April 19, 2022

The popularity of e-commerce websites in Nigeria these days is an excellent development that shows that the country is moving forward in terms of economic innovations, job provision and entrepreneurship. Online shopping is definitely not a new innovation in the world. Far from it, but for Nigerians, this is majorly a fairly new development. Our … Continue reading Review: The Kitchen

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BUSINESS Tip of the Day

11 Quotes On Customer Service Your Business Should Live By

April 19, 2022

In celebration of customer service week, it is important for your business to reflect on your service culture. Since your customer is the most important piece of your business, here are 11 quotes on customer services you ought to think about and imbibe in your service culture. Make a customer, not a sale. – Katherine … Continue reading 11 Quotes On Customer Service Your Business Should Live By

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BUSINESS

3 Customer Service Skills That Customers Won’t Forget

April 19, 2022

It is difficult to appreciate good customer service if you’ve never encountered bad service. Businesses are realising now more than ever, that excellent customer service is one of the key components to running a successful business and maintaining loyal customers. In commemoration of customer service week, here are a few customer service tips that I have … Continue reading 3 Customer Service Skills That Customers Won’t Forget

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BUSINESS Reviews Uncategorized

Zenith Bank Plc Leads the 2014 Banking Industry Customer Satisfaction Survey Conducted by KPMG

April 19, 2022

    In the 2014 Banking Industry Customer Satisfaction Survey (BICSS) conducted by KPMG, Zenith Bank Plc has emerged the best customer-focused bank. The bank recorded highest scores in retail, small and medium scale (SME) and corporate/commercial customer segments covered by the survey. Launched in 2007, the KPMG BICSS was created to heighten the consciousness … Continue reading Zenith Bank Plc Leads the 2014 Banking Industry Customer Satisfaction Survey Conducted by KPMG

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