The Federal Government has launched a contact centre in Abuja. The centre will serve as a point through which government makes available information pertaining to its ministries, departments, and agencies to individuals and businesses, and gets input from them on the effectiveness of its services.
Minister of Communication, Adebayo Shittu, who commissioned the centre, described it as a “technology-enabled, multi-channel and multi-lingual platform” which would make it easier for people to get hold of information from, and send feedback to government agencies. Services rendered by the centre will be provided via telephone, email, and social media in several languages, including English, Pidgin, Hausa, Igbo, and Yoruba.
The contact centre already has the ministries of Communication, Aviation, and Power on board its operations, Mr. Shittu said. He further explained that other ministries would join up with the centre’s work when it begins to function fully.
The Federal Government seems to have turned its sights towards making information about its agencies and policies more easily accessible. Earlier this month, the minister of Information and Culture, Lai Mohammed, announced that the government was launching an information app which would serve as a vehicle through which people across the world would be informed about its activities. The new contact centre seems to fit in with this intensified emphasis on informing the public of its operations, especially through new media.
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