Over the years customer experience management service has become a secret to profit-making in businesses as well as a tool for business sustainability. However, following several complaints by consumers and further research through mystery shopping of organisations/companies and providers of goods and services, customer experience management experts, conveyed by Dr Aliyu Ilias, came together to present the required system and activities necessary for excellent customer experience delivery called ‘
The Customer Experience Management Bundle” (CEM) Bundle 1.0.’
In the bundle, several experts focused on different thematic areas of delivering excellent customer experience. It features experts like Dr Aliyu Ilias who talked about customer intuition and social listening, while Chiamaka Ugo-Obidike analysed how companies can map customer journey effectively.
Other customer experience experts who gave out outstanding secrets of delivering a better customer experience service include: Nnenna Ijeoma Okeke, Dr Victor Oshadare, Kelechi Okeke, Geraldine Umeche and Samuel Owoseni.
According to Dr Aliyu Ilias, the CEM Bundle 1.0 is the best ever compilation of customer experience by customer service experts and practitioners in Nigeria and Africa at large.
For organisations that want to stay functional and operational whilst making profits, and for those intending to start a company: the CEM Bundle 1.0 is a must have. The CEM Bundle 1.0 is available online and in hardcopy.
Order now at
www.nigeriacustomerserviceawards.com
Dr. Aliyu O.Ilias
B.Sc, PGDE, M.Sc, Dr.{CIMS}MICRM, ACISM (Ghana), MICPMN, CSTI (USA), ACIWMM, MNIM, FCIMS, PMP
Author (Customer Service Management)
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This article was first published on 3rd September 2018
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