The best companies are those whose
customers feel important and understand that they are indispensable. Companies who have a kind of love affair with their customers will take in millions of dollars. When your business develops a kind of courtship with customers, you’re sure to keep them for long and enjoy each others business transactions.
Read more about Business
The term “
love language” was popularised by Gary Chapman’s
The Five Love Languages, and its lessons can be used by companies in marketing and rebranding. The five love languages include receiving gifts, quality time, acts of service, physical touch, and words of affirmation.
In this article, we shall look at how
businesses can adopt the five love languages in upscaling profits and income and maintaining consumer engagements.
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Words of Affirmation: Company Assurance And Customer Reviews
Companies always assure customers of putting them first in their products and services. Most often, companies tend to relate with customers through several mediums, such as email newsletters, social media, and their websites. On the other hand, consumers leave positive reviews as a way of responding to quality products and services. Kind reviews from consumers can create confidence in potential customers who are looking for where they can find and enjoy peace of mind and get value for their money. Therefore, both companies and customers must exchange words of affirmation consistently.
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Receiving Gifts: Discounts And Promo
Giving and receiving gifts is a sign of love. It is a way of showing love among partners. In the business world, giving discounts during festive seasons and promotions is a love language. One of the ways businesses thrive is through giving, especially from companies. Companies that fail to give discounts, organize promos, and other incentives will rarely break even. Therefore, it is advised that companies give discounts to first-time customers and subscribers.
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Quality Time: Consistent Communication
Just like lovers give themselves quality time such as having night dates, and other shared activities, that is how successful companies give their unalloyed attention to their customers. They keep the line of communication open, where customers feedback is taken seriously. Amazing companies have excellent customer care services and online chat services. Creating quality and engaging website and how much it is visited is a way of measuring company-consumer love affair.
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Physical Touch: Touchpoints
Physical touch is another love language that companies must adopt to stay ahead and upscale their brand. Companies’ style communication can either be touching or not. How a company communicates with their customers can either make or mar their relationship. Just as lovers loved to be touched amazingly, companies must learn to touch the lives of their customers. Digital touchpoints must be consistent but not overwhelming. The ability to convey their message and push their brand must have the ability to align with the values of their customers.
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Acts of Service: Giving Back
Just as lovers engage in acts of services such as taking care of the one who is sick, helping in chores, and so on, businesses who want to stay ahead must remain selfless, engaging in community services and charities. Customers are impressed by companies who improve society and not just after profits and gains only. When brands engage in acts of charity, they do it through community engagement.
Featured Image Source: Great Learning
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This article was first published on 4th November 2021
nnaemeka-emmanuel
Nnaemeka is an academic scholar with a degree in History and International Studies from the University of Nigeria, Nsukka. He is also a creative writer, content creator, storyteller, and social analyst.
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