Archives Tag: customer satisfaction
The SME Mall: The One-Stop Solution for Businesses
April 19, 2022
Finding reliable and comprehensive support services can be an overwhelming task for entrepreneurs and business owners. The stress of searching for a web designer, brand manager, accountant, and other essential service providers can be a daunting one. To help entrepreneurs with these essential services, Muyiwa Femi-Pearse founded The SME Mall. Read more about Business … Continue reading The SME Mall: The One-Stop Solution for Businesses
How To Expand Your Cleaning Business
April 19, 2022
Expanding your cleaning business can be a wholesome but challenging practice. Whether you’re just starting or looking to grow an existing cleaning service, strategic planning and effective execution are key. In this article, I share some simple steps to help you expand your cleaning business: Read more about Business Evaluate Your Current Business Before … Continue reading How To Expand Your Cleaning Business
How to Become a Seasoned Entrepreneur
April 19, 2022
Being an entrepreneur means starting and running your own business. It’s about turning your ideas into reality and making a difference in the world. Becoming a seasoned entrepreneur takes time, effort, and a willingness to learn. Here are some steps to help you on your journey: Read more about Business Find Your Passion Start … Continue reading How to Become a Seasoned Entrepreneur
The Impact of Social Listening on Brand Strategy
April 19, 2022
Social listening is the practice of monitoring social media channels for mentions of a brand, competitor, product, or keyword. By analyzing these mentions, companies can gain valuable insights into customer opinions, trends, and potential opportunities. Social listening goes beyond simple tracking; it involves understanding the context and sentiment behind online conversations. Read more about … Continue reading The Impact of Social Listening on Brand Strategy
Ways SMEs Can Successfully Make Inroads in the Nigerian Market
April 19, 2022
The Nigerian market holds immense potential for Small and Medium Enterprises (SMEs), offering a large and diverse consumer base. However, successfully penetrating and sustaining growth in this dynamic landscape requires strategic planning and execution. In this article, we explore actionable strategies that SMEs can leverage to navigate the complexities of the Nigerian market and … Continue reading Ways SMEs Can Successfully Make Inroads in the Nigerian Market
5 Ways to Raise the Quality of Your Business’s Customer Experience (cx)
April 19, 2022
Providing exceptional customer experience (CX) isn’t just a nicety; it’s a necessity. Businesses that prioritize customer experience (CX) tend to outperform their competitors, retain customers longer, and enjoy higher levels of customer satisfaction and loyalty. In the end, these translate to greater sales, higher revenues, stronger profitability, and sustained growth. If you’re looking to … Continue reading 5 Ways to Raise the Quality of Your Business’s Customer Experience (cx)
How to Gather and Act on Customer Feedback in Nigeria
April 19, 2022
 In today’s competitive business landscape, the success of your startup in Nigeria hinges on your ability to understand, engage with, and satisfy your customers. One of the most valuable tools at your disposal for achieving this is customer feedback. Gathering and acting on customer feedback in Nigeria can provide valuable insights that can help … Continue reading How to Gather and Act on Customer Feedback in Nigeria
Valuable Tips For Customer Retention
April 19, 2022
Most businesses pay so much attention to bringing in new customers that they forget about strengthening connections with existing ones. While customer acquisition is important for business growth, it is also very important to satisfy the needs of existing customers. Read more about Business Having repeat customers are way more profitable. If you need … Continue reading Valuable Tips For Customer Retention
8 Steps To Closing Any Customer
April 19, 2022
Selling to customers comes with a whole lot of techniques. It follows a logical progression. Business owners who master the art of selling will stay longer in the marketplace and rake in all the profits. Therefore, of all business endeavours, the most important skill is not to produce an amazing product, but to have … Continue reading 8 Steps To Closing Any Customer
Book Review: Customer Pulse Check (A Guide To Gathering And Using Customer Feedback)
April 19, 2022
By Debbie Akwara Free State, 2019 Pages: 93 ISBN: 978-978-974-552-4 The cliché—the customer is king—is a testament to the pivotal position of the customer to a business. This has influenced businesses to seek varying avenues to improve increasing customer satisfaction. This is tied to the fact that customer satisfaction is the key to business success. … Continue reading Book Review: Customer Pulse Check (A Guide To Gathering And Using Customer Feedback)
By ugochukwu
Business Growth Tip: Make Cold Calls the Smart Way
April 19, 2022
Why not take a break from your device’s keypad, and connect with prospects over the phone? Isn’t speaking directly to them a more humane way of getting them more interested in your products and services? That’s what cold calling is about- dialing your target’s number, having a voice conversation with them, and showing them that … Continue reading Business Growth Tip: Make Cold Calls the Smart Way
The Law & You: The Banker-Customer Relationship
April 19, 2022
There are numerous kinds of relationship between the bank and the customer. The relationship between a bank and a customer depends on the type of transaction; products or services offered by the bank to its customers. The legal relationship between a bank and its customer differs in several important respects from the relationships between most … Continue reading The Law & You: The Banker-Customer Relationship
Customer Experience West Africa Summit
April 19, 2022
The 1st edition Customer Experience (CX) West Africa Summit will take place on Friday, 12th July 2019 at the Lilygate Hotel, Lagos, Nigeria. For this maiden event, the theme is THE TRANSFORMATIONAL POWER OF CUSTOMER EXPERIENCE MANAGEMENT (CEM) IN BUSINESS GROWTH. During the summit, speakers and panelists alike will seek to discuss exhaustively the power … Continue reading Customer Experience West Africa Summit
By guestpost
Business Growth Tip: How to Measure Your Business’ Performance
April 19, 2022
How do you know if your business is doing well? Maybe that’s not a tricky question at first glance. But it can be a bit difficult to tease out an answer that works for everyone. Your reply could be ‘making a good profit’ or ‘gaining a sense of fulfilment’; but those aren’t precise answers. What … Continue reading Business Growth Tip: How to Measure Your Business’ Performance
Business Growth Tip: Sell More than Just Products
April 19, 2022
There’s a lot going on when a customer opts to buy your product. On the surface, it looks like they’re just picking up something from your rack and handing you cash in return. But as every smart entrepreneur and skilled salesperson knows, this isn’t the full story. We’re getting at the fact that your clients … Continue reading Business Growth Tip: Sell More than Just Products
