By Frederick Chegwe
Jumia.com.ng is an online shopping website. You can browse and shop for a wide range of products including books, clothing items, electronics, mobile phones and more. The company, which operates in Nigeria,
Kenya,
Egypt and
Morocco, also provides deals and discounts on products from top brands.
How It Works
Browse: Jumia offers thousands of different products, all organized in categories. So you can either browse through select categories, or search for the specific product you want.
Shop: once you find what you’re looking for, simply click on ”Buy now”. A shopping cart will pop up, and you can either continue shopping, or you can check out with your order. The items you have selected will be saved in your Cart until you’re ready to checkout with your order.
Payment options: Jumia offers flexible payment options. You can either pay online with your credit or debit card, transfer cash from your bank account or pay on delivery. However, you must be a registered member to complete your order.
Registration: It is rather easy to register with Jumia; you will be required to provide your full name, email address, phone number, address, date of birth and other information.
Web Design And Layout
Homepage: the homepage is a bit busy, but it’s easy to navigate through. On the homepage, you will find
- Feature listings – products by top brands
- Product categories – where you can easily browse through different categories, such as fashion by Jumia, super-hot [hot deals], home and living, health and beauty, and much more.
- Deals – features deals on Jumia.
- Women Fashion Store – features shoes, dresses, bags, lingerie and even female suits by Jumia.
- Men Fashion Store – features shirts, shoes, jeans, underwear, traditional and more.
- Mobile Phones – mostly Smartphones
- Computing Products and Tablets – features laptops and tablets from top brands like Samsung, HP and Apple.
- Books – Features professional, motivational, religious books and more
- Watches and Accessories – male and female wristwatches, brooches, briefcases etc.
Product listing page: when you click on a product, here’s what you get.
- Multiple Pictures of the product
- The Product Price
- Product description and features
- Recommendations
- Product reviews and ratings.
Have you purchased anything from Jumia.com.ng? Share your experience with us. Leave a comment below.
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This article was first published on 19th March 2013 and updated on April 11th, 2013 at 4:46 pm
Comments (9)
Jumia.com.ng is an online shopping website. You can browse and shop for a wide range of products including books, clothing items, electronics, mobile phones and more. The company, which operates in Nigeria, Kenya, Egypt and Morocco, also provides deals and discounts on products from top brands.
How It Works
Browse: Jumia offers thousands of different products, all organized in categories. So you can either browse through select categories, or search for the specific product you want.
Shop: once you find what you’re looking for, simply click on ”Buy now”. A shopping cart will pop up, and you can either continue shopping, or you can check out with your order. The items you have selected will be saved in your Cart until you’re ready to checkout with your order.
Payment options: Jumia offers flexible payment options. You can either pay online with your credit or debit card, transfer cash from your bank account or pay on delivery. However, you must be a registered member to complete your order.
Registration: It is rather easy to register with Jumia; you will be required to provide your full name, email address, phone number, address, date of birth and other information.
Web Design And Layout
Homepage: the homepage is a bit busy, but it’s easy to navigate through. On the homepage, you will find
Have you purchased anything from Jumia.com.ng? Share your experience with us. Leave a comment below.
Jumia started out fantastic as most businesses in Nigeria do but they have since declined drastically.I ordered my phone from themlike 6 months ago,the service was impeccable but a few weeks ago i ordered a phone and a camera and the experience was disgusting.I placed my order on November 22nd 2013 and was told i’d receive the items within 5 working days,when i didn’t hear from them i called again to enquire about the order and was informed it hadn’t even been placed.I spoke to a very pleasant young lady Imade who took my ranting and raving on the chin,calmed me down and re placed the order promising it would be expediated since it was their error.2 days later i got a call from their dispatch informing me he was on his way to deliver but alas it was to the wrong address,i informed him of the error and told me i must have given them the wrong address to which i asked how that could be as i know my address very well.I called them again severally and was spoken to very non chalantly bordering on rude with no interest in my plight by 2 different agents even after i explained to them it was meant to be a birthday present for my boyfriend and his birthday was the next day Dec 5th.I repeatedly asked if there was any assurance i’d receive the order in time for it to which they were extremely non committal.By this juncture i was livid,frustrated,upset and felt utterly disrespected,i called back a third time and received the same treatment and requested to speak to a supervisor the lady told me to jold on and cut off the call.I called back a fourth time and by this time i was red with anger,i asked the agent on the phone if i could speak to a supervisor,she told me there wasn’t one available and asked if she could help.I explained my predicament to her and received the same indifference and non commital at which time i’d had more than enough so i cancelled the order.Never EVER EVER again will i go anywhere near jumia……….their customer service not only sucks it’s non existent…..Buyer beware!
Their return process is unduly cumbersome and their customer service interface is unfriendly. They employ all forms of delay tactics to ensure that you have a very difficult time returning an unwanted item.
Since I discovered online shopping roughly 2 years ago, I have completely turned into a shopaholic. I had my first shopping experience with Jumia and it was good, so I was excited and ordered a number of things from them last year till I ran into some problems with them.
First Snag
It started with an order for a skirt. I was very skeptical about making that order – the skirt had no label ( I could not tell who the skirt maker was), but it was the only close thing to what I wanted (needed) at that time. The skirt was almost 9k. When I got the skirt, I paid, entered the rest room at my work place to try it on – needless to say, I was disappointed. The skirt was made from very cheap material, the gold buttons looked nothing like what I had seen on their website and the skirt looked like something you can see hanging at Tejuoso or Lagos market. Of course, I couldn’t pay 9k for such a skirt, so I tried to return it.
I was put through the grill – what is wrong with the skirt? why do I want to return it? didn’t I see the description? blah blah blah. I patiently answered all their questions, trying very hard to be nice. They eventually forced me to be un”nice” and I told them categorically that the skirt was cheap and not worth the price – kapish. The skirt was eventually picked up. My money was not returned, but credited to my wallet. At the time, I had no problem with that because I had the intention of making future orders.
2nd snag
Then I ordered my iPhone 5C from them. I paid 116k for it. It was delivered the next day. Later that day, I checked their website, the price had gone down to 99k. I was so upset, but I could not return it, coz I had opened it. What could I do now. I wrote a comment on their website, but no one got back to me (that is to be expected). Eventually when my sister wanted to buy the same phone, we ordered from Konga.
This experience coupled with some other experiences I had ordering gifts for a friend’s birthday was enough to put me off them. So I moved on very fast. I found Asos, and even though delivery takes almost 2 months most time, the quality of the items and their customer service were superb. (I find it quite shameful that I reside in Nigeria and I get superb service from an online store not based in Nigeria)
3rd and final snag
Recently, I made a major mistake coming back. I needed to buy some fashion items for me and my fiance. I did not have the time to go through Asos as I was working with very strict deadlines. So, I remembered they had sent me a mail a couple of days back asking where I had been and offering me a good discount off my next order. I decided to browse their site to see if there was anything that I wanted. On my first order, I ordered about 5 items. Four of the items were delivered the next day.
Normally, since the skirt incident, I never pay until I have checked the items (even when the delivery guys had been really rude), I just insist on checking first because I had been through their return process and it was just plain annoying and I didn’t relish having the same experience twice. But unfortunately for me, I was not at work when the items were delivered. My office receptionist called me and I just asked him to get money from the accountant to pay for me ( I should have told the delivery guy to come back, but like I said I was working with strict deadlines).
When I got back to work, the minute I saw one of the items that I had ordered, I knew I didnt want it. On their website, it had appeared as a white carton coloured chinos. In reality, it was deep khaki brown. I hated it on sight. I decided to give my fiance a chance to see it. I gave it to him and he hated it as well. So we decided to return it.
I place a second order on October 1 ( I think) and that was delivered on October 2. The total cost of all items was over 50k and the chinos was less than 5k. I called on October 2 (the item was delivered on 29 Sept) to return the item and I was told that someone will come over to get the chinos.
On Oct 3, I travelled out of Lagos for salah holiday and didnt get back until the following week. I got so busy at work that I couldn’t call to ask how far. Eventually when I had the time to do so, I was told they had no record of the call I had made and that they will track my return. I spoke with one Anu. After she had told me that they will track the call, she offered to sell me some more items (I have a pending problem with your service and you offer to sell things to me!) She promised to look into it. Two days of silence after, I called again and spoke with a Samuel or a John (I am getting confused here). He said he will give me a call later that day, that was over 4 days again. Still no call or email. I just want them to come and take their chinos and give me back my money. I don’t even have time to call them again. I m just too busy. I have been seriously considering giving the chinos to someone (anyone). But I need to make a point with this.
Their return policy states that you can return items (with a few exceptions) as long as they are in the original state within 14days of delivery. Apart from bringing out the chinos from the wrapper it came in, we have not touched it, so it is in exactly the same condition as it was delivered.The minute you try to return something you don’t like, they turn very unfriendly and query you intensively. Even after a return, they will rather put the money in your wallet than give you back the cash you paid, forcing you to use their crappy business one more time.
I honestly hope this will be my last time ever shopping with Jumia or Konga (don’t even let me start with that one). Amazon and Asos offer great deals at great prices with minimal stress. The delivery time is crazy, but if you don’t get your items after a while, Asos sends a replacement or a refund. So you are sure to always have your money’s worth.
Then they all come out and claim to be the No.1 Nigerian online shop. BS!!! Unless of course they mean No. 1 as in the one-eyed man in the land of the blind.
Why down you try Buyamnow.com, i bought a laptop from them and was offer 1 year phone support. i call the phone support for almost anything, one day i called to ask how to crop a photo to a particular dimension and was told. long story short they have some gurus as support staffs
Habibat thank you for the information,I was even planing to do online shopping for my wedding.
I will Like To Start Bussiness With You!
How can l delete some products l selected from my cart when l place order on a wrong one or twice
Tanks 4 d info.i was even tinking of buying things from dem.
There is a delete button dere just click on it.
JUMIA IS FULL OF SHIT. ORDERED FOR 4 SUN GLASSES ONLY FOR ME TO GET JUST 2 AND THEY WERE NOT EVEN WHAT I ORDERED. THEY CHARGED ME FOR DELIVERY BUT THEY TEXTED ME SAYING TO GO TO THEIR OUTLET AND PICK UP MY MERCHANDISE. MY ADVICE TO PEOPLE IS NEVER TO TRY JUMIA CAUSE THEY POST ONE THING AND THEY DELIVER AN ENTIRELY DIFFERENT THING AND THEN HAVE THEIR COURIERS LIE THAT THEY CALLED YOU TO DELIVER BUT THEY COULDN’T REACH YOU.