Navigating Customer Pain Points: A Guide to Identification and Resolution
Imagine being a sailor navigating treacherous waters. You’re steering your ship through choppy seas, mindful of hidden reefs and unpredictable currents. In the business world, your ship is your product or service, and the waters are the customer journey. Along this journey, you encounter customer pain points—those challenges, frustrations, and hurdles that can derail […]
Dr Aliyu Ilias, Other Experts Launch CEM Bundle 1.0
Over the years customer experience management service has become a secret to profit-making in businesses as well as a tool for business sustainability. However, following several complaints by consumers and further research through mystery shopping of organisations/companies and providers of goods and services, customer experience management experts, conveyed by Dr Aliyu Ilias, came together to […]
My Frustration With New Year Resolutions
By Bankole Williams Let me start off by talking about my frustration with New Year Resolutions. I recognize that people have different resolutions for New Year; so people set goals, but they don’t get goals. And that’s my frustration; the fact that you spend so much time committing towards doing something and at the end […]