Archives Tag: Customer Service

BUSINESS

April 19, 2022

  In today’s highly competitive business landscape, customer service has become a critical differentiator for companies striving to succeed and thrive. A winning customer service strategy goes beyond mere satisfaction; it focuses on delivering exceptional experiences that leave a lasting impression on customers. This essay explores the key elements involved in developing a winning customer … Continue reading Developing a Winning Customer Service Strategy

By nnaemeka-emmanuel

BUSINESS

April 19, 2022

  Exceptional customer service is the foundation of any successful business. Customers who receive great service are more likely to become loyal, repeat customers, and they are also more likely to recommend your business to others. On the other hand, customers who have a negative experience with customer service are likely to leave negative reviews … Continue reading Offer Exceptional Customer Service With Case Studies

By nnaemeka-emmanuel

BUSINESS TECH

April 19, 2022

MyServiceAgent is a tech startup that provides businesses with a range of tools to improve their customer experience. It was founded by Ugochukwu Okoro (CEO) and Joshua Olatunde (CTO) in 2021. For customers of onboarded businesses to call in and have their issues addressed. Read more about Tech Why MyServiceAgent? Customer service is an important part of … Continue reading MyServiceAgent, Helps Businesses Improve Their Customer Service

By eyimegwu-ekene

BUSINESS Social Media

April 19, 2022

  Over 4 billion people across the globe are very active on social media, 4 billion. Read that again. When it comes to social marketing, there is almost no limit to your reach. It really doesn’t matter if you run a big company or if you have a small eatery, you are totally wrong if … Continue reading Is Social Media For Every Business?

By grace-christos

BUSINESS

April 19, 2022

  No matter how great your product is or the professionalism with which you render your services, customers are more likely to remember their direct interaction with your organization. In the advertising palace, a satisfied customer is your best advertiser. This is as a result of the fact that a happy customer will and can … Continue reading Driving Sales Through Effective Customer Service

By chidiogo-akaelu

BUSINESS

April 19, 2022

  Have you ever made contact with a business or a company’s product/service and was utterly disappointed by the way they carried out their service delivery? Or perhaps you are in a situation where you are stuck yourself with no clear direction on how well to carry your customers along. Read more about Business Several … Continue reading Creating A Customer Service System That Works

By chidiogo-akaelu

BUSINESS

April 19, 2022

  Although people patronise businesses that offer quality products, they also appreciate businesses that know a thing or two about great customer service. The quality of your customer service determines how well your business turns out in the long run. Good customer service means delighted customers who will always want to patronise you and tell … Continue reading 5 Ways To Deliver Quality Customer Service

By samuelokoruwa

BUSINESS

April 19, 2022

The strength of your relationship with your customers and coworkers is partly determined by the nature of your communication with them. Listening forms an important half of the communication process; if you’re not listening to what customers are saying, you may fail to respond as they would like. If this becomes a pattern, your relationship … Continue reading Business Growth Tips: Practice Active Listening

By ikenna-nwachukwu

Books

April 19, 2022

 By Debbie Akwara Free State, 2019                                   Pages: 93 ISBN: 978-978-974-552-4 The cliché—the customer is king—is a testament to the pivotal position of the customer to a business. This has influenced businesses to seek varying avenues to improve increasing customer satisfaction. This is tied to the fact that customer satisfaction is the key to business success. … Continue reading Book Review: Customer Pulse Check (A Guide To Gathering And Using Customer Feedback)

By ugochukwu

BUSINESS Business Ideas

April 19, 2022

You want your customers to clear your products off your shelves within days of stocking up. You dream about clients booking your services until your schedule is stuffed full with them. And you wonder if you’ll ever make this happen for your business. The truth is, only a fraction of companies are able to hit … Continue reading Business Growth Tip: How to Build an Irresistible Product

By ikenna-nwachukwu

Law

April 19, 2022

There are numerous kinds of relationship between the bank and the customer. The relationship between a bank and a customer depends on the type of transaction; products or services offered by the bank to its customers. The legal relationship between a bank and its customer differs in several important respects from the relationships between most … Continue reading The Law & You: The Banker-Customer Relationship

By foluke-akinmoladun

Events

April 19, 2022

The 1st edition Customer Experience (CX) West Africa Summit will take place on Friday, 12th July 2019 at the Lilygate Hotel, Lagos, Nigeria. For this maiden event, the theme is THE TRANSFORMATIONAL POWER OF CUSTOMER EXPERIENCE MANAGEMENT (CEM) IN BUSINESS GROWTH. During the summit, speakers and panelists alike will seek to discuss exhaustively the power … Continue reading Customer Experience West Africa Summit

By guestpost

BUSINESS

April 19, 2022

How do you know if your business is doing well? Maybe that’s not a tricky question at first glance. But it can be a bit difficult to tease out an answer that works for everyone. Your reply could be ‘making a good profit’ or ‘gaining a sense of fulfilment’; but those aren’t precise answers. What … Continue reading Business Growth Tip: How to Measure Your Business’ Performance

By ikenna-nwachukwu

Business Ideas

April 19, 2022

What does it mean to understand your customer’s language? We aren’t talking about getting a grip on your customer’s native tongue and communicating in it with them (although this could appeal to their emotional and cultural sensitivities). We’re referring to your ability to tell such things as their mood and personality, perhaps even demographic group … Continue reading Business Growth Tip: Understanding Your Customer’s Language

By ikenna-nwachukwu

BUSINESS

April 19, 2022

One of the fundamentals of inbound marketing that a business owner should have in mind when trying to execute a successful content marketing strategy is Buyer Personas. What are Buyer Personas? Imagine you’re an animator and your next project is to create a comical character based on a real-time figure. Beforehand, you would already have a picture … Continue reading Social Media Marketing Tips: Buyer Personas And What They Mean For Your Business

By samuelokoruwa