Brands We Love: ICS Outsourcing

ICS Outsourcing is one of Nigeria’s leading business support companies. Headquartered in Lagos, this organization provides an array of corporate outsourcing and enterprise support services to some of the country’s largest companies. Its offerings include IT, payroll and sales outsourcing, fleet, facility and logistics management, digital and learning solutions and employee background checks on behalf of hiring businesses.

One of the oldest companies in its category in Nigeria, ICS Outsourcing has built a reputation for itself as a go-to service provider for a variety of businesses. Its client list has more than 200 businesses on it, including small, medium, and large-scale enterprises. This list has grown over the years, thanks to a combination of smart marketing, organic referrals, and skilful reputation management.

ICS Outsourcing was incorporated in 1994—almost three decades ago –as Integrated Corporate Services Limited. By 2006, it had garnered thirty-one clients, which included major banks, top companies in the Fast Moving Consumer Goods (FMCG) industry, and other blue-chip establishments. Following a major revamp of its operations, it underwent rapid growth in the next decade. It rebranded in 2018, and took the name ICS Outsourcing, to reflect its current status as an outsourcing organization of repute.

One of ICS Outsourcing’s services is its People Outsourcing offering. It provides employee relations advisory to clients, helps them with recruitment, onboarding and induction, and works with them to manage in-house talent and properly handle exits. It is able to deliver these services thanks to its team of HR experts who take on clients’ needs for human resource management.

ICS Outsourcing’s recruitment service encompasses executive search and headhunting, graduate and entry-level recruitment, and recruitment for tech roles. It also provides an online assessment portal (SmartHire) with which organizations can conduct computer-based aptitude and job assessment tests for candidates that they have shortlisted. There’s a CBT centre as well, which enables users to carry out certification tests, admission tests, licensing examinations, and candidate evaluations for recruitment drives.

Also part of ICS Outsourcing’s array of services is its background check and screening operations. This is available to companies that want to ascertain the authenticity of their potential employees’ claims about themselves. It covers the full range of checks, including address verification, NYSC Certificate Verification, Previous Employer/Employment Check, Personal Reference Verification, and Professional Certification Verification. Background checks can also be conducted for tenants, domestic workers, and other kinds of recruits.

This company helps businesses with IT outsourcing needs as well. The services in this category range from network design and implementation and managed cloud services, to firewall implementation and endpoint security implementation. ICS Outsourcing also manages IT solutions and provides support for its clients’ IT infrastructure needs.

Digital technology has become a part of the typical contemporary business setup. Many companies rely on ICS Outsourcing to enable them to take full advantage of this technology for their growth. Its many digital offerings include Web Design and Development, eCommerce Solutions, Search Engine Marketing, Email Marketing, and Social Media Marketing. Besides these, it also creates logos, graphics, illustrations, banners, and brand guides for organizations that want to build a strong brand identity.

ICS Outsourcing has won multiple awards for the work it does. They include the Gold Award for ‘Best Human Resource Management Company in West Africa’ from the Africa-Canada Trade Alliance (2017); ‘Africa’s Most Innovative Company in Proficiency in Human Resource Management’ at the African Brand Leadership Award (2018); and ‘The Certificate of Exceptional Performance Integrity & Transparency’ from the ECOWAS Youth Parliament (2019).

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