Archives Tag: customer satisfaction
Ways SMEs Can Successfully Make Inroads in the Nigerian Market
April 19, 2022
The Nigerian market holds immense potential for Small and Medium Enterprises (SMEs), offering a large and diverse consumer base. However, successfully penetrating and sustaining growth in this dynamic landscape requires strategic planning and execution. In this article, we explore actionable strategies that SMEs can leverage to navigate the complexities of the Nigerian market and … Continue reading Ways SMEs Can Successfully Make Inroads in the Nigerian Market
5 Ways to Raise the Quality of Your Business’s Customer Experience (cx)
April 19, 2022
Providing exceptional customer experience (CX) isn’t just a nicety; it’s a necessity. Businesses that prioritize customer experience (CX) tend to outperform their competitors, retain customers longer, and enjoy higher levels of customer satisfaction and loyalty. In the end, these translate to greater sales, higher revenues, stronger profitability, and sustained growth. If you’re looking to … Continue reading 5 Ways to Raise the Quality of Your Business’s Customer Experience (cx)
How to Gather and Act on Customer Feedback in Nigeria
April 19, 2022
In today’s competitive business landscape, the success of your startup in Nigeria hinges on your ability to understand, engage with, and satisfy your customers. One of the most valuable tools at your disposal for achieving this is customer feedback. Gathering and acting on customer feedback in Nigeria can provide valuable insights that can help … Continue reading How to Gather and Act on Customer Feedback in Nigeria
Valuable Tips For Customer Retention
April 19, 2022
Most businesses pay so much attention to bringing in new customers that they forget about strengthening connections with existing ones. While customer acquisition is important for business growth, it is also very important to satisfy the needs of existing customers. Read more about Business Having repeat customers are way more profitable. If you need … Continue reading Valuable Tips For Customer Retention
8 Steps To Closing Any Customer
April 19, 2022
Selling to customers comes with a whole lot of techniques. It follows a logical progression. Business owners who master the art of selling will stay longer in the marketplace and rake in all the profits. Therefore, of all business endeavours, the most important skill is not to produce an amazing product, but to have … Continue reading 8 Steps To Closing Any Customer
Book Review: Customer Pulse Check (A Guide To Gathering And Using Customer Feedback)
April 19, 2022
By Debbie Akwara Free State, 2019 Pages: 93 ISBN: 978-978-974-552-4 The cliché—the customer is king—is a testament to the pivotal position of the customer to a business. This has influenced businesses to seek varying avenues to improve increasing customer satisfaction. This is tied to the fact that customer satisfaction is the key to business success. … Continue reading Book Review: Customer Pulse Check (A Guide To Gathering And Using Customer Feedback)
By ugochukwu
Business Growth Tip: Make Cold Calls the Smart Way
April 19, 2022
Why not take a break from your device’s keypad, and connect with prospects over the phone? Isn’t speaking directly to them a more humane way of getting them more interested in your products and services? That’s what cold calling is about- dialing your target’s number, having a voice conversation with them, and showing them that … Continue reading Business Growth Tip: Make Cold Calls the Smart Way
The Law & You: The Banker-Customer Relationship
April 19, 2022
There are numerous kinds of relationship between the bank and the customer. The relationship between a bank and a customer depends on the type of transaction; products or services offered by the bank to its customers. The legal relationship between a bank and its customer differs in several important respects from the relationships between most … Continue reading The Law & You: The Banker-Customer Relationship
Customer Experience West Africa Summit
April 19, 2022
The 1st edition Customer Experience (CX) West Africa Summit will take place on Friday, 12th July 2019 at the Lilygate Hotel, Lagos, Nigeria. For this maiden event, the theme is THE TRANSFORMATIONAL POWER OF CUSTOMER EXPERIENCE MANAGEMENT (CEM) IN BUSINESS GROWTH. During the summit, speakers and panelists alike will seek to discuss exhaustively the power … Continue reading Customer Experience West Africa Summit
By guestpost
Business Growth Tip: How to Measure Your Business’ Performance
April 19, 2022
How do you know if your business is doing well? Maybe that’s not a tricky question at first glance. But it can be a bit difficult to tease out an answer that works for everyone. Your reply could be ‘making a good profit’ or ‘gaining a sense of fulfilment’; but those aren’t precise answers. What … Continue reading Business Growth Tip: How to Measure Your Business’ Performance
Business Growth Tip: Sell More than Just Products
April 19, 2022
There’s a lot going on when a customer opts to buy your product. On the surface, it looks like they’re just picking up something from your rack and handing you cash in return. But as every smart entrepreneur and skilled salesperson knows, this isn’t the full story. We’re getting at the fact that your clients … Continue reading Business Growth Tip: Sell More than Just Products
Ten Ways To Make Your Customers Keep Coming Back
April 19, 2022
How do you make your customers loyal to your brand? Don’t get carried away by the desire to grow your customer base; if you’re not succeeding at keeping the ones you have, your mission to attract more regular buyers to your business is going to fail. The new ones will be lost for the same … Continue reading Ten Ways To Make Your Customers Keep Coming Back
How To Deal With Angry Customers
April 19, 2022
Angry customers are nightmares for businesses. If you’ve ever had to deal with one (chances are, you have), you’ll know that handling them is not a task for the faint-hearted. Unless your psyche is made of high-grade steel, you might collapse into an emotional heap as the irate customer’s verbal tantrums batter your professional resolve; … Continue reading How To Deal With Angry Customers
Why “The Customer Is Always Right” Is A Myth
April 19, 2022
When American retail magnate Harry Selfridge came up with the famous line “the customer is always right” in 1909, he was probably doing so in order to encourage a dismantling of the customer service approach that predominated at that time. Afterall, it was the era in which “let the customer beware” was a more commonplace … Continue reading Why “The Customer Is Always Right” Is A Myth
How To Make Your Happy Client Happier
April 19, 2022
Many brands are only schooled to deal with dissatisfied clients. Customer Service representatives are taught the ABC of handling or firing bad clients. They are told nothing of what to do with the happy clients. Perhaps because it’s assumed that happy clients are satisfied so they would always stay. Unfortunately, those clients who are ‘good … Continue reading How To Make Your Happy Client Happier
By adepeju
