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Montgomery West Africa, today, announced the launch of Customer Centricity Summit, as part of activities marking Customer Services Week beginning which will hold from 8 to 10, October 2013. Montgomery West Africa is part of the Montgomery Group, a UK based Events Company established in 1895, which is an internationally accredited and multi-award winning events and exhibitions company, responsible for organizing some of the world’s most exciting and well attended shows. The event has been developed in response to the increasing demand from consumers in the Nigerian market place and the real need for businesses to integrate customer services as a core part of their strategy to meet business and organizational goals. “Nigeria is an exciting market for many of world’s leading brands and consumer driven businesses, there needs to a national platform for senior level decision makers within the public and private sector to meet to share best practice in delivering customer services excellence to Nigerians, we are thrilled to be organizing this invitation only and exclusive event for over 200 Nigerian leaders with our platinum sponsor Etisalat” comments Managing Director Montgomery West Africa, Tori Abiola, she continues “putting your customer an service delivery at the heart of your organization makes business sense and also for more enjoyable experiences for customers, it’s a real win/win scenario” Customer Centricity Summit is actively looking for business leaders within the major customer facing industries in Nigeria to attend the summit. The event will feature international and local expert speakers on customer services, workshops and a formal networking cocktail and dinner reception.