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What I find very interesting about Easyfix is its straightforward, three-step repair process. It begins with telling them your device, then specifying to them what the issue is, and ends with Easyfix technicians coming directly to you to fix the device for you. This home pick-up and delivery service is probably a first in the gadget repair industry and goes a long way to show Easyfix’s understanding of customer needs. Imagine you’re in your office on the Island and your device crashes and you’re wondering how you would take yourself through the stress of moving from the Island to the Computer Village at Ikeja. But, with Easyfix’s service option, you can stay comfortably in your office, they come to you, and while you go about your work, your devices get the expert attention they need.
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In addition to repairs, Easyfix offers a diverse array of services. They sell gadgets and parts, offer technical support for corporate clients, and even provide training for aspiring technicians. Their wholesale and retail supply of spare parts ensures that they are a one-stop shop for gadget needs. Plus, for those requiring financial support for repairs, they offer repair financing, making gadget maintenance more accessible. Behind the brand’s success is a strong team of industry professionals. Arinze Adirika, the founder and CEO, started Easyfix with a vision to make quality repairs accessible across Africa. His leadership has seen the company grow to over 20 staff members and two offices since its inception. Ada Onongaya, the COO, brings her expertise in logistics and customer service, ensuring that internal operations run smoothly and that customer needs are met efficiently. Meanwhile, Nnaemeka Ugwu, Head of Design and Marketing, keeps the brand visually cohesive and appealing, focusing on evolving the Easyfix identity as the business expands.
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So, if you’re looking to repair your smartphone, tablet, or other devices, Easyfix’s practical and customer-centred approach might be the solution you need, offering convenient and skilled repairs that prioritize your ease and satisfaction.
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