Running a business in Nigeria is not a breeze. Whether you’re selling clothes, gadgets, or skincare products, one of the biggest struggles is finding customers. But in today’s digital age, your shop doesn’t have to be on a busy street in Lagos or Abuja before people can find you. With online marketplaces like Jumia, Konga, and others, your small business can reach people across Nigeria — and even beyond.
Read more about Business
So, what are online marketplaces?
They are websites or apps where buyers and sellers meet to do business. Just like a traditional market, you set up your “shop,” list your products, and customers from different places can find you, buy from you, and pay you. But this time, everything happens online.
Let’s break down how you, as a Nigerian business owner, can use these platforms to grow your sales in a simple and stress-free way.
1. Start with the Big Players
The two most popular online marketplaces in Nigeria are Jumia and Konga. These platforms already have millions of users, which means they have the traffic you’re looking for.
To get started:
- Visit their website and register as a seller
- Upload clear photos of your products
- Set your prices (don’t forget to include your profit!)
- Add a good product description — keep it honest and simple
- Follow their guide on how to receive orders and ship them
Don’t be afraid. These platforms usually have beginner-friendly steps to walk you through everything.
2. Why Online Marketplaces Are Good for You
There are plenty of reasons to jump on the online marketplace train:
- Wider reach: Your shop can be seen by people in Sokoto, Enugu, Ibadan, and even Accra!
- Low cost: You don’t need to rent a physical store or hire sales staff.
- Trust factor: Platforms like Jumia and Konga already have customer trust, which makes it easier for new buyers to try your product.
- Payments are sorted: These platforms handle payment processing, so you don’t have to stress about fake alerts or bank transfers.
3. Take Beautiful Photos and Write Clear Descriptions
Online shoppers can’t touch or feel your product, so your pictures and descriptions must do all the talking.
Here’s how:
- Use natural light to take clear photos
- Show your product from different angles
- Use a plain background if you can
- In your description, explain what the product does, its size, colour, how to use it, and any important details
- Be truthful. Don’t oversell or lie. It may bring short-term gain but long-term loss when customers start to return items or leave bad reviews.
4. Price Wisely
On these platforms, customers often compare prices. But don’t be quick to slash your prices just to beat others. Instead:
- Offer value (e.g., free delivery, extra gift)
- Make sure your packaging is neat
- Respond quickly to customers’ messages
Also, remember that these platforms take a small commission on every sale. Factor that in so you don’t lose money.
Sign up for the Connect Nigeria daily newsletter
5. Keep Your Stock Updated
Imagine someone orders your product and you don’t have it. That’s a quick way to get negative reviews.
Always update your stock list. If something is out of stock, mark it as “not available” or delete it until you restock. Keeping your store clean and accurate shows that you’re professional.
6. Deliver Fast and Package Well
Nigerians love fast delivery — who doesn’t? Try to fulfil your orders quickly. Package your goods neatly to avoid damage during delivery.
Some marketplaces have their own delivery service (like Jumia Express). You can sign up for this to reduce the stress on you.
7. Collect Good Reviews
After each sale, kindly ask your customer to leave a review. Good reviews help new customers trust you. If someone complains, respond kindly and try to resolve the issue. Your response can show potential buyers that you’re a serious and responsible seller.
8. Explore Other Platforms Too
Apart from Jumia and Konga, there are other online marketplaces worth trying:
- PayPorte – great for fashion and youth-focused items
- ng – works like a classified ad where people can contact you directly
- Facebook Marketplace – for hyper-local sales
- Flutterwave Store – allows you to create a small online store with your own link
The more platforms you’re on, the more people can find you. Just make sure you can manage the orders properly.
Register to attend the CN Business Mixer
Final Words
In a fast-changing economy like Nigeria’s, selling online is no longer an option — it’s a necessity. And thanks to online marketplaces, you don’t need millions or a big shop to start.
If you’re ready to grow your business, stop waiting for a miracle. Open that online shop. Learn as you go. Start with small steps. The best time to go digital was yesterday. The next best time? Now.
Your customers are waiting online — it’s time they find you.
Did you find this article useful? Contact us: [email protected]
