Investigating the Role of Chatbots in Academic Advising for Nigerians
Academic advising is a pivotal component of higher education, guiding students through course selection, career planning, and academic goal setting; however, Nigerian universities often struggle with limited advising resources and high student-to-advisor ratios, resulting in delayed responses and generalized guidance. Traditional advising models in Nigeria rely heavily on face-to-face appointments that can be inaccessible due […]
How To Implement Chatbots for Customer Service
Customer service automation is becoming an essential tool for businesses looking to enhance their responsiveness and efficiency. Chatbots, artificial intelligence programs designed to simulate conversation with human users, are at the forefront of this transformation. Read more about Social Media Particularly on social media platforms, where immediacy and accuracy are paramount, chatbots offer a […]
6 Chatbots Aiding the Digital Banking Revolution in Nigeria
Artificial Intelligence was once little more than science fiction, stuff that old-school tech nerds predicted would be part of a future ruled by smart devices. That ‘future’ is now upon us: AI, along with Machine Learning (ML) and allied tools is a reality, and there are a growing number of crucial use cases for […]
How To Use AI Chatbots To Enhance Customer Experience
AI chatbots have changed the world of digital communications for the better. They’re effective marketing and sales tools for eCommerce businesses. Not only do they streamline daily business operations, but they also help customise customer experiences while also providing assistance. Customers can get suggestions on what to buy and even help them place orders. […]
Utilizing Chatbots To Improve Customer Services By Nigerian Brands
About 39.5% of mobile phone internet users in the Middle East and Africa used messaging apps to communicate by 2015. This figure is expected to increase to 42.9% in 2019. Instant messaging is becoming more popular as a means of communicating in the world and Nigeria is a part of that movement. Read more […]
What We Know About Akeem – Connect Nigeria’s Newly Launched Chatbot
Chatbots are a testament to how much AI technology has impacted customer service. These chatbots enable free flow of communication between businesses and their customers. They also ensure that the right questions are being asked and answered effectively and in good time. Being the information portal that Connect Nigeria is, questions are answered on a […]