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Samsung,,

Samsung has launched its ‘Bank of the Future Solution’ in Nigeria with Union Bank. The Bank of the Future (BOF) Solution is an interactive self-service that focuses on gaining in-depth knowledge of the individual customers of the bank to meet their unique needs. The technology will guarantee hitch free business processes by leveraging on contemporary technology, The technology, according to Samsung, will also ensure that customers are well informed and better engaged whenever they come into the banking halls and are promptly attended to, leaving them with a unique customer experience that is deeply satisfying. Speaking at the launch, the Managing Director of Samsung Electronics West Africa, Brovo Kim, said “the Samsung Bank of the Future Solution will differentiate Union Bank from the rest and create a niche for the bank. Customers coming into the banking hall will be well informed about operations, and various products offerings in a way they will not easily forget.” “Union Bank has identified the need to create a new way of banking, with real focus on the customer, leveraging retail design principles and identified opportunities from new technologies. BOF solution will enhance functional experience of banking and information gathering for the customer and accommodate a suite of contemporary technology options designed to increase efficiency and speed for the customer experience and turnaround time,” he explained.
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This article was first published on 27th August 2013

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