In today’s hyper-competitive business landscape, attracting customers is only half the battle—keeping them is the real challenge. To help entrepreneurs and business leaders strengthen their customer retention strategies, Entrepreneurs On Fire is hosting a high-impact virtual event titled “Customer Experience Strategy: Finding and Keeping the Customer.”
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Scheduled for 16th November 2025 at 6 PM (WAT), the session will unpack powerful, practical insights on how businesses can create meaningful experiences that not only satisfy customers but turn them into loyal advocates.
A Dynamic Conversation Led by Industry Experts
The event will be hosted by Temitayo Oluyede, Convener of Entrepreneurs On Fire and Founder of May Coutures. Known for her work in empowering entrepreneurs, she brings a wealth of knowledge in brand experience and community building.
Joining her as the speaker is Priscilla M. Wellington, CEO of Customer Service Africa and Managing Director of Green Trek Tours. With extensive expertise in service excellence and customer engagement across industries, she will be sharing actionable strategies to improve customer retention, strengthen brand trust, and elevate overall business performance.
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Why This Topic Matters
Customer expectations are evolving rapidly, and businesses that fail to adapt risk losing relevance. This webinar aims to simplify the complexities of customer experience by addressing key questions such as:
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How do you attract the right customers?
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What makes customers stay loyal in a crowded market?
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Which strategies can businesses implement immediately to enhance satisfaction?
Attendees will walk away with real tools and proven strategies to improve their customer journey from the first touchpoint to long-term loyalty.
Event Details
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Date: 16th November 2025
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Time: 6PM (WAT)
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Venue: Google Meet
Join via: https://meet.google.com/cee-swsd-dao
Register to
Entrepreneurs, business owners, and customer-facing professionals are encouraged to be part of this impactful session. Whether you’re just starting out or looking to refine your strategy, this event promises insights that will strengthen your customer relationships and boost long-term business success.
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