Archives Tag: customer service culture
Why “The Customer Is Always Right” Is A Myth
April 19, 2022
When American retail magnate Harry Selfridge came up with the famous line “the customer is always right” in 1909, he was probably doing so in order to encourage a dismantling of the customer service approach that predominated at that time. Afterall, it was the era in which “let the customer beware” was a more commonplace … Continue reading Why “The Customer Is Always Right” Is A Myth
