ConSol Limited is a contact centre services provider headquartered in Lagos. The company takes on customer and inquiry management tasks outsourced to it by businesses, including inbound and outbound engagement via telephone, email, social media, and the web.
Agents who work with ConSol handle the following for its clients: customer feedback and resolution, customer information collection and surveys, data validation, telesales, debt recovery and payment reminders, counselling, and logistics. It delivers these services based on the specific needs of the organizations that outsource these things to it.
The founders of ConSol incorporated it in 2002. However, it did not begin operating until 2006. In the years since it launched, it has gone from being a startup to becoming a leading call centre service provider in Nigeria. As it has grown, it has also included more solutions to its range of offerings.
ConSol’s contact centre service lies at the heart of what it does. This service is available across multiple channels and is operated by agents who speak different languages (English, Pidgin English, Hausa, Yoruba, and Igbo). The company can set up either in-source or out-source contact centres for its clients, depending on their needs.
But ConSol is more than just a call centre. It also provides enterprise solutions to businesses that help them manage their relationships with their customers, and initiate, track, and manage calls. It supplies application delivery, cyber-security, high-powered computing, and access products as well. The team at ConSol promises round-the-clock support for these solutions.
Besides delivering several contact centre and enterprise solutions, ConSolfurnishes organizations with hosting and colocation services. These are provisioned from its data centre facility, which it says are secure and HSE (Health, Safety, and Environment) compliant. By utilizing the shared infrastructure at this facility, businesses are able to reduce their IT costs.
Clients that seek to remain in the know about the latest trends in contact centre management and customer experience management can sign up for ConSol’s training sessions. They may gain valuable insights about the industry from the company’s whitepapers and newsletters too.
ConSol has won accolades for the work that it does. In 2015, it won the ‘Call Center Services Provider of the Year’ award at the 2015 edition of the Nigeria Technology Awards. It retained this title in 2016.
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