Chatbots are a testament to how much AI technology has impacted customer service. These chatbots enable free flow of communication between businesses and their customers. They also ensure that the right questions are being asked and answered effectively and in good time.
Being the information portal that Connect Nigeria is, questions are answered on a daily basis through the copious educative, entertaining sand refreshing articles it disseminates on its website on a daily basis. It has, however, taken more efforts to enhance the customer experience by launching a chatbot.
With events like Connect Nigeria’s business fair coming up soon and others which will emerge in the future, users can always stop by for a short chat with the chatbot and get firsthand information.
Here is all we know about Akeem, Connect Nigeria’s chatbot
Provides Relevant Information
Unlike the more traditional system where users have to search through a lot of information before arriving at their specific answers, Akeem provides users with straight-forward and relevant information without boring them with details they didn’t come looking for in the first place. In simpler terms, its output depends on your input
Beautiful And Functional Interface
Most importantly, the interface design of the Connect Nigeria chatbot is beautiful and quite visually stimulating. The layout design colours of the chatbot are green and white perhaps representing the Nigerian flag which Connect Nigeria ultimately stands for.
Also, interfacing with the chatbot is a straight-forward and seamless process as all that are required are your name, email address, and purpose of initiating a chat. Once these details have been provided, a chatting session can now commence and end whenever the customer has received a satisfactory response from the service.
Capacity To Generate Stellar Engagement
Akeem is a male persona who is equipped with all the right information to keep you abreast of any developments, events or initiatives pertaining to Connect Nigeria. Akeem has also been designed to mimic a human experience and use casual language successfully utilising a chat model to achieve full-funnel engagement.
With the ability to keep conversations with customers going for as long as 6 minutes or more and provide them with only specific information relevant to their input, higher engagement is guaranteed.
Real-Time Customer Support
Since Akeem has been programmed with natural language, it has the potential to facilitate smarter and convincing conversations and thus can handle many customer requests which are redundant. It can also provide fast, automated answers to most questions posed by users. It basically saves them the stress of waiting for as long as a day or two to receive responses as they would with an email service and the like.
Featured image source: Connect Nigeria