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The HR HUB: Modern Administrative Professionals Wanted!

Soluchi Ogugua
Modern Administrative Professional
Administration is arguably the most common and ‘easiest’ career field that you find many people in. It’s either borne out of choice, an actual lack of choice or out of a misguided conception that it is one of the easiest jobs to do. Little wonder you hear people say “I can do admin”, ever so often, as if it was like drinking water! A lot of people who claim administration as their forté hardly have the competence and skill required to perform effectively. It is often seen as the easiest job role to ‘slide into’ when one is at crossroads with getting a job within their field. Fortunately, or unfortunately for some, the administrative role has moved quickly from being merely supporting the office operations with minimal tasks to being a role that is strategic to the overall business objective. Organizations are no longer looking for people who are “into admin”, as they say, but for strong administrative professionals who act as strategic partners to the business. What does the modern Administrative Professional (AP) look like? This role evolved from the role of the secretary. The word “Secretary’ is a generic term, in the business world, for anyone that offers administrative support, organizes information, plans and organizes the office, keeps records, makes appointments, handles correspondence or carries out similar tasks. The picture of secretary that most people have is that of an old-fashioned elderly woman with horn-rimmed spectacles. That impression/definition has fast-evolved over the years. According to Forbes Magazine (2012):
“These limiting stereotypes are the very reasons why the word “secretary” lost its currency in the first place. That’s probably why the National Secretaries Association founded in 1942, changed its name to International Association of Administrative Professionals (IAAP) in 2001. Although many workers around the world still hold the ‘secretary’ job title, many alternative titles have become popular such as administrative assistant, executive assistant, office coordinator, administrative specialist, personal assistant, and office manager.”
To put it simply and succinctly, an administrator (as the title may be) is one who just gets things done. He\she is responsible for organizing, coordinating, controlling, fixing… Can be humorously referred to as ‘The Fixer’! The job profile of the administrative professional varies from organization to organization, depending on the type of business, the different parts of the world and their work culture, as well as the unique and peculiar organizational culture within which the job is performed.

The major functions of the AP can be summarized as:

However, organizations are looking beyond the ability to perform these tasks to other crucial competencies and skills that are necessary for building and maintaining their competitive advantage.

The key competencies/skills of ‘The Modern Administrative Professional’ include but are not limited to:

These competencies set apart one administrative professional from the other.

The future competencies required (and I dare say the future is now!) are:

In the next edition, we will explore further the art of being a strategic partner to the business as an Administrative Partner, which is one of the top qualities employers look for. Understanding your job role is key to confidence on the job. Confidence on the job is necessary for high performance standards. The job role is not to be trivialized regardless of the title. And as the competition in the business world gets tougher and stiffer, most job roles will keep expanding and only ‘upgraded’ talents will be able to fit into these roles.  
To access quality career counseling and coaching, send me an email: soluchi@ttmcgroup.org or Call +2349058247268 Follow on all social media handles: Twitter Instagram Facebook
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