Nigeria’s Customer Services practitioners would be hosting a Customer Service breakfast this July. The Customer Service Breakfast seeks to support Nigeria’s Customer Services practitioners’ development and growth needs by addressing current key challenges businesses face, in the midst of rising competition resulting in a loss of market share. The breakfast session will propose initiatives and strategies for organisations to shift their focus and embrace the concept of differentiation, by adopting a more customer-driven strategy.
Businesses need to understand the customers’ current needs and wants and ensure that they are equipped with the right strategies, processes and marketing initiatives to satisfy them. Client engagement and acquisition through branding efforts and customised services are increasingly part of businesses efforts in securing and retaining loyal clients, who are ultimately responsible for a company’s long term success.
The theme of the event is Trends in Customer Service…The Way Forward and is organised in preparation for the forthcoming Nigerian Customer Service Awards.
DATE: Thursday, August 17, 2017
TIME: 9:00 AM – 12:00
VENUE: 805 Restaurant, Aminu Kano Crescent, Wuse 2, Abuja
Abuja, FCT
THEME: Customer service trends
