How to Retain Customers: Managing Customer Retention For Business
6th March 2018
Customer service is the provision of professional and quality service to customers before, during and after a purchase. An excellent customer service experience creates customer happiness which translates to customer retention. While customer acquisition is important to a business, research has shown that customer retention is even more important and cheaper because it costs companies seven times less to retain … Continue reading How to Retain Customers: Managing Customer Retention For Business