Customers of the power utility Ikeja Electric will now be able to interact with the company’s representatives, report service delivery issues, and get responses to their queries in real time. The electricity distribution company says it will be engaging them through a new live chat system which will help them get the feedback they need to improve their operational efficiency and strengthen customers’ trust in them.
According to a report by the Vanguard Newspapers, Felix Ofulue, IE’s head of corporate communications who spoke at the launch of the chat service said that the initiative was being launched in order to bridge the gap that was perceived to exist between the company and electricity consumers in Lagos.
“As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they are, as individuals”, Ofulue said. “This is just one of the ways we can also delight them and earn their confidence as well.”
The company says that it’s online interactive service is compatible with Android iOS and Blackberry devices, and will be accessible on mobile devices, desktops, and tablets, enabling its customers to converse with its customer care representatives.