Have you been a victim of cell phone abuse when making official calls, or have you been the one dishing out the venom? Do you know that improper phone manners can cause you to lose your job? There is a lack of telephone etiquette especially in public places which must be worked on.
Whether an employee or employer, at work, at home, here are telephone etiquette tips everyone should observe at all times.
1. Always identify yourself at the beginning of all calls. When placing a call, state your name after the hello and avoid answering the phone saying ‘yes?’
2. Do not be aggressive and do not YELL. Use a conversational tone when speaking on the phone.
3. Carrying on side conversations with other people around you while on the phone is simply rude. If you must cut off the conversation midway, apologize and say, “Please excuse me for a moment.” And when you return it is important to say “Thank you for holding.”
4. Do not use broken phrases, slang or idioms in formal settings.
5. Do not discuss confidential matters in public.
6. Form the habit of always turning off your cell phone ringer when entering a meeting.
7. Always treat every caller with the utmost courtesy and respect by giving them your undivided attention or just reschedule if the timing is wrong.
Utilize these tips in your future phone conversations and you will definitely be commended for excellent phone etiquette, as well as build healthy customer and personal relationships.
