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By David Stephen. The Lagos State Signage and Advertising Agency, LASAA, has added Skype as another way to be reached for enquiries, feedback and update. This will broaden ways it can be reached, knowing that up to a million Nigerians – including LASAA stakeholders – have Skype accounts. LASAA, over the last few years has reformed branding and advertising in Lagos, returning earnings to government coffers. It has also embarked on house numbering project, street directional signs, street lightning and clamps down on those that deface Lagos with bills and posters. Speaking on the Skype deployment, MD of LASAA, George Noah, said: “Skype video application demonstrates the agency’s commitment to the provision of value-addition services, and stakeholders’ satisfaction and positive experience. We are most delighted at the launch of this service because it aligns with our commitment to continuously offer our stakeholders opportunity to connect with us freely. We are convinced that with Skype, engagement at both ends will be quicker and faster. Our objective is to make every single customer contact a rewarding experience. In addition to Skype we are exploring other social media platforms to make sure we use technology to help us do our job better. We provide services for over 70,000 customers and with it come expectations of excellent customer service, that is what Skype will also help us achieve.’’ He continued: “The trials of Skype video which we conducted among some customers were successful and we are happy to announce the deployment of the service. As a forward-looking and innovative organization, we will continue to employ new innovations that can improve service delivery for all our stakeholders.The Skype ID IS: lasaacustomercare  

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This article was first published on 4th October 2012

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