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What kind of strategies should you employ to attract patronage if you were a small-time enterprise that’s less tied to the web? That’s the question we’ve set out to answer here. Here’s our list of tips for offline marketing in Nigeria that achieve results:
Build Relationships with Bulk Buyers
In an economy such as Nigeria’s, efficiency is vital for staying afloat. One way to minimise marketing costs and maximise possible return on offline marketing spend is to engage potential and existing bulk buyers for your products. Depending on what your business is, this might be schools, offices, hotels, etc. Try to reach these buyers through your contacts or via the associations to which they (or their decision makers) belong.Handle Complaints Gracefully
Poor customer service is a big turn-off for many people. Unfortunately, subpar customer care isn’t uncommon with many local businesses. On the flip side, this dearth of quality service gives you a chance to stand out and gain the loyalty of an appreciative public. If you’re courteous, prompt and helpful in your interaction with incoming complaints, you could build a positive reputation that fuels organic word-of-mouth and sends traffic your way.Focus Marketing Efforts on Peak Hours
Peak hours translate to temporary population concentrations within a city’s busy routes and districts. The best spots to cover in an on-the-ground marketing operation would be markets and areas around major roads. Find out when these locations have the most activity, and plan your marketing within them to coincide with those times.Sign up for the Connect Nigeria daily newsletter
Create a Simple Business Card
Physical business cards remain an important marketing tool, even in the digital age. The benefits that come with them are many and varied. They allow you to stay top of mind for people to whom you hand them. They also give the impression that yours is a proper business entity with some ambition, just the kind that other interests will want to partner with. Just make sure that the card supports a real effort on your part to build relationships, rather than being something you give out to tick boxes.Advertise on Commercial Vehicles
This is a popular marketing tactic in Nigeria, especially for semi-formal and informal businesses. You may have seen advert flyers and stickers slapped onto commercial tricycles, buses, and cabs. Some might think that these pieces of print-on-paper are a waste of time and effort. But the logic behind them is that they’re relatively inexpensive to produce and can reach numerous people every single day. Given the low costs involved, this approach may offer decent returns on marketing spend.Speak Local Languages
English might be Nigeria’s official language, but many people prefer to communicate in their native languages where convenient. You probably won’t have to sweat this if you’re in a very cosmopolitan place. But if you’re catering to the informal sector in areas outside first-tier cities, marketing in the local language could help you connect with audiences in ways that plain English will not.Use Branded Clothing
Branded clothing, such as uniforms and aprons, is also a nice way to put your business in front of many people. Much like stickers on vehicles, branded wear multiplies marketing reach through mobility. If the branding is impressive, people who have the clothing on will likely get asked what it’s about at least a few times. The primary aims for this strategy are brand exposure and top-of-mind awareness. However, businesses can (and sometimes do) gain customers directly from it.Register to attend the CN Business Mixer
Final Words
That’s our roundup of offline marketing tips that work in Nigeria. If you’re serious about connecting with your prospective and existing customers in the tangible world, you should consider implementing them starting today.Got a suggestion? Contact us: [email protected]
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